Returns & Exchanges
We want you to be fully satisfied with your typing experience, which is why we offer a 30-day return policy on all mechanical keyboards and accessories in their original condition. If your switches aren't the right fit or you've changed your mind, our streamlined process makes exchanges and refunds simple.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack with Care
Place the keyboard in its original retail packaging, including all keycap pullers, cables, and extra switches, ensuring it is securely boxed for transit.
Ship the Package
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location within 7 days of your request approval.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or ship your new exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing